NZE Terms and Conditions

Terms and Conditions

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Our Terms and Conditions


To confirm your trip arrangements, New Zealand Encounters & Travel Ltd. requires a minimum deposit of 20% of the total package cost. This deposit is non refundable. The full payment is required 60 days prior to arrival. If a booking is made less than 60 days before tour commencement, then payment is required in full at the time of booking. All prices are quoted in New Zealand dollars. Prices include New Zealand Goods and Services Tax (GST) at 12.5%. Payment can be made by wire transfer or credit card.

If we are making domestic airline reservations on your behalf then full payment is required at the time of booking and airline terms and conditions apply.

Included in your trip costing is our normal operating costs such as charges and fees for research, itinerary preparation, arrangement costing, etc. As arrangements for each entire tour as specified in the itineries represent a complete package of arrangements, an itemization of costs will not be rendered. Payment of a deposit will indicate an acceptance of these conditions by the purchaser and/or passenger.


When all arrangements are completed, a final daily planner will be e mailed. Should you request hard copies prior to arrival an additional cost of $60.00 for courier fee will be added to your invoice.


Once a trip has been confirmed, one amendment is permitted. Any further amendments instigated by the client incur a $100.00 per amendment fee due to the considerable communication, labour and sundry expenses involved.


It is recommended that you purchase travel insurance. This is to cover you in case you need to cancel your trip or make any emergency emendments during your holiday.

WARNING: Under New Zealand law it is extremely unlikely that you will be able to sue anyone if you are injured. In addition, New Zealand's accident compensation scheme provides only limited assistance to visitors to New Zealand who are injured. We strongly recomend that all visitors to New Zealand have full insurance covering any injury they might suffer, including medical treatment cover, before undertaking their trip.

EXCLUSIONS : To the extent permitted by law, all our liability for damage to your property, disruption to travel plans, or mental injury is excluded. This exclusion is subject to any rights or remedies you may have under the Consumers Gaurantees Act 1993. For more information see

20% of the total cost of the package is non-refundable. If you cancel but you are able to travel again within 12 months, the non-refundable deposit will be credited to your next trip.

In the event of a cancellation 75 days or more prior to arrival then 80% of the package price will be refunded.

Cancellation between 75-15 days of arrival will be handled on a case by case situation becuase your refund will depend greatly on the individual cancellation policies of each supplier booked for your holiday.

In the event of a cancellation 20 days or less prior to tour commencement, there will be no refund.

If adverse weather means that you are unable to complete an activity then you will receive a full refund at the completion of your trip.

If a Guided Milford Track or Routeburn Track booking is included in your trip arrangements as per the Track policy, there is a $200 per person cancellation policy and there is no refund if cancelled 60 days prior.


The law of New Zealand will be applied to contracts and disputes; and shall be resolved within the Court's of New Zealand.

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